Training Manager – Retail Operations (New England Treatment Access)

Franklin, Massachusetts | Full-Time

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Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world with a mission to pioneer well-being and improve the quality of life through cannabinoids. Parallel owns and operates retail dispensaries in four medical and adult-use markets: Surterra wellness in Florida and Texas; New England treatment access (NETA) in Massachusetts, and The Apothecary Shoppe in Nevada. The company has a diverse portfolio of high quality, proprietary and licensed consumer brands and products including Surterra wellness, coral reefer, and float. Parallel operates approximately 50 retail stores nationwide, with a series of cultivation and manufacturing sites across the four states. The company conducts advanced cannabis science through molecular infusions (mi), a cannabis-based biopharmaceutical company, and conducts R&D for new product development in its facilities in Texas, Massachusetts, Florida, and Budapest, Hungary. Parallel follows rigorous operations and business practices to ensure the quality, safety, consistency, and efficacy of its products and is building its business by following strong values and putting the well-being of its customers and employees first. For more information:


The Training Manager builds and delivers training for our Retail employees across Massachusetts. Success in this role can be measured by whether our teams have the functional skills and product knowledge they need to provide exceptional service to our patients and customers.

If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere.


  • Learn our Retail operating model, including policies, procedures and products
  • Work with leaders to identify skills/knowledge our Retail employees need (e.g., customer service, product knowledge) and conduct gap analysis to identify training needs
  • Determine the best way to help employees develop functional skills and drive adoption of standard operating procedures
  • Build the materials needed to deliver training experiences in different vehicles (instructor-led, e-learning, micro-learning, user guides/job aids, etc.)
  • Facilitate engaging, interactive training experiences
  • Measure the effectiveness of training programs and adoption of core processes
  • Leverage and support a network of Training Ambassadors across our Retail locations
  • Manage content, completion reports, etc., on our Learning Management System (LMS)
  • Frequently visit our stores, get to know our Retail employees, see the operating model in action and conduct training/coaching (as needed)
  • Share your best practices with other Training Managers across the company so we can all help each other get better


  • Age 21 or over (Required)
  • High School Diploma or equivalent (Required)
  • Valid Government-Issued Photo ID (Required)
  • 3+ years experience in a Retail (or similar) environment (ideally with some time in a role with training responsibilities)
  • Availability to travel and visit our Retail locations (sometimes on non-traditional days/hours)
  • Strong virtual and in-person facilitation
  • Basic design skills
  • Familiarity with various design tools (Articulate Rise, Canva, Powerpoint, etc.) is a plus


  • Ability to sit or stand for prolonged periods of time, and perform computer processing operations. Ability to lift 30 lbs. unassisted


Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

HQ: Atlanta, Georgia

Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world with a mission to pioneer well-being and improve the quality of life through cannabinoids.

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