Shift Lead

California | Part-Time

Job viewed78,596times

Urbn Leaf, the new standard in cannabis dispensaries, is looking for a Shift Lead to join our team at our retail location in Grover Beach, CA. If you're friendly, love to lead and develop teams, and are knowledgeable about all things cannabis - we are looking for you!

Job Title: Dispensary Shift Lead

Reports to: General Manager and Assistant Manager

Position Summary:

Our Shift Leads are responsible for the day to day operations and performance of the retail staff. Most time will be spent on maintaining the presentation of the store and team, and ensuring guests receive high quality service while upholding the Urbn Leaf brand standards and expectations. Shift Leads help to run the store during hours of operation under the direction of the Assistant Manager and General Manager.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

  • Oversee dispensary team including but not limited to: reception, budtenders, budbacks, security, etc.
  • Ensure time is effectively spent overseeing team and guest experience.
  • Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)
  • Ensure all staff is on time, well-groomed and in clean uniforms
  • Handle all returns, exchanges and employee purchases
  • Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given
  • Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning
  • Meet with management team to ensure proper follow-up on all action items and address any personnel issues
  • Report all relevant operational information to General Manager
  • Handle customer issues and concerns in a professional and effective manner
  • Partner with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations
  • Execute marketing efforts as directed by the Marketing team
  • Ensure proper ambiance and cleanliness within venue at all times
  • Ensure that the Urbn Leaf brand is always properly represented
  • Train and develop employees from within
  • Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
  • Read industry publications to keep up-to-date on trends
  • Assist in creating and implementing policies and procedures that will enhance customer service
  • Enforce all policies and procedures of venue and the company
  • Manage floor to ensure staff is on task at all times
  • Perform any other duties and projects assigned by Senior Management







  • Minimum 1 year of dispensary or retail management experience
  • Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.
  • Must be comfortable learning new skills
  • Must have a hands-on, proactive management style




Skills and Attitudes:Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.





  • Must have ability to:
    • Perform all job functions with attention to detail, speed and accuracy
    • Prioritize and organize
    • Be a clear thinker, remain calm, and resolve problems using good judgment
    • Lead by example and ensure that your team executes the game plan laid out for them
    • Understand guest service needs
    • Work cohesively as a team with co-workers
    • Direct staff performance and follow up with corrective action as needed



Must have one or more of the following:





  • High School diploma or equivalent


Certificates, Licenses, and Registrations:





  • Valid CA identification/proof of residence
  • Be 21 years old or older


Physical Requirements:





  • Must be able to stand/walk for up to 6 hours at a time
  • Must be able to sit for up to 8 hours at a time
  • Must be able to lift at least 50 pounds safely and properly
  • Ability to work in a stressful, fast-paced environment
  • Must be able to work days, nights, holidays and weekends


Environmental Conditions





  • Occasionally small and/or enclosed spaces.


Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at



Urbn Leaf
Urbn Leaf
HQ: San Diego, California

Urbn Leaf is a medical and recreational marijuana dispensary in San Diego, CA offering a wide variety of cannabis products; Flower, Oils, Waxes, Drinks, Capsules, Plants, Edibles and more.

Company size: 500

  • Salary
  • Career Level
  • Degree
  • Experience
  • Job Type
  • Attractive
  • Part-Time
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