Senior Field Manager

Smiths Falls, Ontario | Contract

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Legalization has opened up the recreational cannabis market in Canada, and the global demand for medical cannabis continues to expand. In this exciting new environment, Canopy Growth’s mission is to be the No. 1 cannabis company in the world. We’re looking for incredible people to join us on the journey.

The Company




With millions of square feet of licensed cannabis production and operations spanning five continents, Canopy Growth Corporation (“Canopy Growth”) is the largest legal producer of cannabis in the world. It is a listed company on the Toronto Stock Exchange (WEED), the New York Stock Exchange (CGC), and is part of the S&P Composite Index. Its wholly owned subsidiaries — including its flagship, Tweed, and international medical companies operating under the Spectrum Therapeutics brand — are leading producers of legal, regulated cannabis.

Headquartered in Smiths Falls, Ontario, Canopy Growth recognizes that employees are at the core of its success, and takes pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity. Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue and increase our incredible momentum of growth.

The Opportunity




The Senior Field Manager reports to the Director of Corporate and Franchise Stores and is responsible for overseeing the Tokyo Smoke and Tweed Field team and ongoing franchise partner relations. The role of the field team is to ensure that each of our franchise stores provide best in class operations and guest experience while maintaining brand standards across all Ontario and Saskatchewan locations. The Senior Field Manager will be a key member of the retail team, helping to drive store performance through ongoing coaching and support to the field teams and as a senior contact for the development partner operations teams and franchisees.

They are an excellent relationship builder, working within the franchise teams and also cross-functionally with internal & external stakeholders. They are detail and action oriented, with the ability to quickly identify trends and influence change.

Responsibilities

  • Oversee Field Managers, providing coaching and development opportunities
  • Responsible for ongoing franchise and development partner relations
  • Responsible for reporting weekly sales to cross functional teams, delivering key market and store level performance insights
  • Responsible for delivering a monthly insight review deck and recommended strategies to improve store performance through the review of store performance audits and ongoing partner engagement
  • Addressing non-compliance with brand standards
  • Actively seek partner feedback to deliver back to internal teams for ongoing process improvement
  • Responsible for managing partner / store escalations
  • Oversee NSO workback and associated tasks
  • Identify trends to determine system improvement and implement change
  • Working closely with internal stakeholders across multiple departments to develop new systems and tools to support the growth and optimization of the partner business
  • Driving the implementation of new system standards through hands on support to the field team
  • Actively plan and promote retail signage and marketing efforts in cooperation with the Marketing team
  • Ensuring the successful implementation of retail marketing campaigns and delivering key insights for future growth and optimization
  • Works in partnership with CGC sales team to develop meaningful programs that align with contractual obligations and support sales growth
  • Motivate partners by maintaining and embodying company culture
  • Responding to queries (phone, email and in-person) from licensees and development partners on operational and compliance related items
  • Building relationships and communication channels between the various stakeholder groups including:
  • Retail organization
  • Franchise Operations
  • Franchise Working Group
  • Franchise Committee
  • Understanding the interdependencies across the wider organization of distinct stakeholder goals
  • Working with development partner teams to support the execution of defined KPIs, metrics, and Standard Operating Procedures
  • Visit stores on a regular basis
  • Other duties as assigned



     
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  • Experience
    • Bachelor’s Degree in Business or related field from an accredited 4-year University (MBA preferred but not required)
    • 8+ years of hands-on experience in a leadership role focusing on store operations and franchise management
    • Demonstrated experience leading transformational activities within a service operations environment
    • Proficiency in Microsoft Office (Excel, Power Point, Outlook) is required
    • Ability to thrive in a fast-paced environment, prioritize and work on multiple tasks
    • Ability to work independently and thrive in that environment
    • Knowledge of lean / six-sigma or similar methodologies would be considered beneficial



       
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    Other Details




    This is a full-time position based out of Toronto, Ontario.

    We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.

    Canopy Growth welcomes and encourages applications from people with disabilities.

    Accommodations are available upon request for candidates taking part in all aspects of the selection process.

    One last note: the chosen applicant will be required to successfully complete background and reference checks.

    Thank you so much for your interest in Canopy Growth.
Canopy Growth Corporation
Canopy Growth Corporation
HQ: Smiths Falls, Ontario

Canopy Growth is a world-leading diversified cannabis, hemp and cannabis device company, offering distinct brands and curated cannabis varieties in dried, oil and Softgel capsule forms, as well as medical devices through Canopy Growth’s subsidiary, Storz & Bickel GMbH & Co. KG.

Company size: 4,890

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