Bachelor’s degree in business or related field required.
5-7 years’ experiencein retail store sales, operations, and leadership in a high-volume retail environment with at least 5 years of multi-store experience required.
Strong personnel management and retail operations knowledge, including
inventory control, loss prevention, retail POS systems, merchandising, customer
service and budget preparation.
Solid business and financial acumen and reporting skills.
Demonstrated track record in driving revenue and increasing store productivity.
A high-touch, credible, visible leader who could establish instant credibility and inspire the team.
Strong strategic skills with financial planning and operational savvy.
Excellent oral and written communication skills.
Excellent people and organizational skills.
Team player with the ability to gain consensus through collaboration and open dialogue.
A sense of urgency, high energy, and hands-on approach.
Frequent travel within MA is required.
Must be 21+ and comfortable submitting to a background check.
Primary Duties and Responsibilities:
Provides operational leadership to multiple dispensaries, with a strong understanding of the market and patient needs, as well as anticipating future needs.
Work closely with cultivation and manufacturing to ensure proper inventory planning.
Maximizes retail productivity, sales and profit, while ensuring that standards of service excellence are continuously met and improved upon.
Work closely with corporate Curaleafto implement and drive brand initiatives, including overseeing the customer experience of the brand and community/patient/physician/governmental outreach within this channel.
Proactively collects voice of the customer feedback and uses feedback to implement new product offerings and assist in identifying trends and opportunities.
Ensures a world-class experience exists for our patients.
Understands and remains current on market demand for product offerings and ensures dispensary teams are trained to meet patient needs.
Creates an environment in which a personal, customer-focused, and service-oriented mentality is standard. A critical element of the role will be to ensure that the environment and patient experience reflect Curaleaf’s vision and values.
Interacts closely with the Curaleaf’scompliance team to ensure all dispensaries and personnel follow State regulations, in all operations, processes, inventory management and protocol.
Continuously improves operational performance in the business while considering consistency in operational processes, and the needs of the organization.
Drives and influences productivity and cost saving opportunities in all operational components.
Cross functionally collaborates on product design, development, packaging and other channels to ensure the product meets the needs of the stores and continues to drive overall brand strategies.
Delivers Curaleaftraining and reinforces service, product, operations and management expectations through training and development of store teams.
Maintains a presence in the field in order to effectively coach and support dispensary teams. Ensures operational priorities, processes and procedures are communicated, understood and executed consistently across all locations.
Provides financial budgeting, forecasting and reporting.