General Manager

San Jose, California | Full-Time

Job viewed37times

About Us:
Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.
Our Values:
Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.
We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.
By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.
We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the "we" in our efforts and removing the "they".
We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.
What We Offer:

  • Employee Discount – enjoy 40% off in-store products
  • Exclusive access to Urbn Learning Center and monthly vendor training
  • Medical
  • Dental
  • Vision
  • Group Life Insurance
  • Voluntary (Life, Accident, Illness)
  • Employee Assistance Program (EAP)

Urbn Leaf, the new standard in cannabis dispensaries, is looking to hire a General Manager for our location in San Jose, CA!

Job Title: General Manager
Reports to: District Manager

Position Summary:
The General Manager will be responsible for the day to day operations of the dispensary and overseeing the sales, delivery, and security staff. This person is responsible for the growth and success of the venue. In this role, the majority of your time will be spent on the training and development of staff, driving sales, ensuring guests receive top notch service, upholding the Urbn Leaf brand standards, and operating all aspects of the dispensary.

Duties and Responsibilities:

  • Responsibilities include, but are not limited to:
  • Oversee dispensary service team including but not limited to: Reception, Budtenders, Budbacks, Security, Dispatch, Delivery Drivers, and Promotional Staff
  • Ensure proper time is effectively split between all departments as needed
  • Ensure all operational manuals are up to date (should be done quarterly)
  • Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)
  • Assist Inventory Manager by communicating any needs or new sales trends ensuring we have adequate product stock
  • Ensure all staff is on time, uniforms are clean and they are well groomed
  • Handle all returns, exchanges and employee purchases
  • Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given
  • Complete checkouts for budtenders and delivery drivers ensuring all cash handling procedures are being followed
  • Responsible for all cash in drop safe and vault
  • Share venue successes with other Urbn Leaf venue managers so they may adopt successful programs/promotions
  • Ensure all opening and closing duties are completed before opening and all closing duties are completed and the venue is completely secured before departing for the night
  • Meet with management team to ensure proper follow-up on all action items and address any personnel issues
  • Report all relevant operational information to VP of Retail Operations
  • Make recommendations on all pertinent employee issues relating to the company, including first or second interviews for all prospective staff
  • Handle customer issues and concerns in a professional and effective manner
  • Handle all scheduling and coordinate staff onboarding with Human Resources team
  • Responsible for ensuring all employees have current licenses & permits
  • Responsible for all POS updates and maintenance in conjunction with Inventory Manager
  • Partner with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations
  • Execute marketing efforts as directed by the Marketing Team
  • Ensure proper ambiance and cleanliness within venue at all times
  • Ensure that the Urbn Leaf brand is always being properly represented
  • Train and develop employees focusing on shift leads to develop our team from within
  • Conduct quarterly shift lead reviews as well as employee annual reviews
  • Set sales goals and incentives for all staff
  • Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
  • Participate in local area business organizations and networking groups
  • Read industry publications to keep up-to-date on trends
  • Create and implement policies and procedures that will enhance customer service and present to District Manager for approval
  • Enforce all policies and procedures of venue and the company
  • Manage floor to ensure staff is on task at all times
  • Perform any other duties and projects assigned by Senior Management
  • Walk the venue on a regular basis to ensure the facility is properly maintained and address any damage that needs to be repaired


  • Must be 21 years of age or older
  • At least 3 years management experience in high volume establishments with extensive knowledge in the cannabis industry
  • Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc
  • Must be comfortable learning new skills
  • Must have a hands-on, proactive management style

Skills and Attitudes:

Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.
Must have ability to:

  • Perform all job functions with attention to detail, speed and accuracy
  • Prioritize and organize
  • Be a clear thinker, remain calm, and resolve problems using good judgment
  • Lead by example and ensure that your team executes the game plan laid out for them
  • Understand guest service needs
  • Work cohesively as a team with co-workers
  • Direct staff performance and follow up with developmental performance improvement plans and corrective action as needed
  • Ability to communicate efficiently, effectively and professionally

Must have one or more of the following:

  • Bachelor's degree (B.A.) from a four-year college or university
  • Four years' relevant experience and/or training
  • Equivalent combination of education and experience

Certificates, Licenses, and Registrations:

  • Valid California Driver's License
  • Identification Badge (must obtain from City of San Jose)

Physical Requirements:

  • Must be able to stand/walk for up to 6 hours at a time
  • Must be able to sit for up to 8 hours at a time
  • Must be able to lift at least 50 pounds safely and properly
  • Ability to work in a stressful, fast-paced environment
  • Must be able to work days, nights, holidays and weekends


  • Base salary + bonus
  • Medical/dental/vision
  • Paid time off
  • Store discount

Equal Employment Opportunity Policy

Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at

Job Type: Full-time

Urbn Leaf
Urbn Leaf
HQ: San Diego, California

Urbn Leaf is a medical and recreational marijuana dispensary in San Diego, CA offering a wide variety of cannabis products; Flower, Oils, Waxes, Drinks, Capsules, Plants, Edibles and more.

Company size: 500

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