Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction. Ensure that all deadlines are met and take accountability for completion.
Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
Develop, coach and consistently execute Ilera’s service standards. Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction.
Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets.
Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to Ilera standard.
Effectively manage service labor, scheduling and payroll.
Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products.
Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency. Work with Ilera’s corporate office (finance, marketing, HR) to ensure standards are met. Maintain open lines of communication with staff, both management and hourly employees.
Promote open feedback from retail staff, medical professional team, and marketing department.
Oversight of Safety and Facility Management
Become a subject matter expert in Pennsylvania’s seed-to-sale tracking system MJ Freeway and LEAF Data System.
Qualifications and Education Requirements
Minimum of 1 year of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Ability to create and maintain a customer focused culture
Cannabis experience is a plus.
Work/manage coverage of weekends and holidays as necessary.
Must be flexible regarding work schedule and willing to work 5-6 days per week including evenings and weekends including opening and closing shifts.
Have a proven track record (5 years plus experience preferred) of working effectively with customers
Must be willing to submit to and pass a comprehensive background check
Background Check Requirement
As a condition of employment, a complete background investigation will be conducted based on the rules of Pennsylvania. The state investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with Ilera.
At Ilera Healthcare, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. Ilera is committed to assuring equal employment opportunities to all employees and applicants.
Ilera is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
Job Type: Full-time
Employee assistance program
Paid time off
Monday to Friday
Retail Management: 1 year (Required)
Customer service: 5 years (Required)
RETAIL cannabis: 1 year (Preferred)
Ilera Healthcare, LLC is a Pennsylvania based company with a state permit awarded to cultivate, process, and dispense premium marijuana medicine to the medical marijuana patients of Pennsylvania in a compassionate and safe manner. Ilera is creating an enduring, world-class company capable of operating under the standards of a highly-regulated pharmaceutical business. Operating under such standards will lead to medical advancements and will shape the future of medical marijuana-based therapies in the Commonwealth of Pennsylvania.