Assistant General Manager

Illinois |

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This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth.

This leader drives the business through a DOR focus on Customer Experience (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.

The Assistant General Manager is responsible for overseeing the financial success of the store,  as assigned by the General Manager. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth.

Duties and responsibilities or (Essential Functions)

 

Performance:

Meets or exceeds goals related to total store sales, profitability, and operational excellence

Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload

Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty therefore increasing return visits

Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results

Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources to improve and grow the business

 

People:

Creates and ensures a cohesive, respective, professional and high integrity work environment

Recruits, interviews, hires, and retains a diverse team of top talent

Aligns the right people in the right roles, specifically the management DOR program

Trains, coaches, and develops all team members using company programs, tools, and resources

Creates an environment that inspires and encourages the growth and engagement of associates

Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates

Promotes a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction

 

Operations:

Is knowledgeable of and analyzes compliance audit data to ensure compliance with  PharmaCann policies, regulations, procedures, and compliance standards

Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives

Partners with co-managers on hospitality, operational and onsite security scheduling needs

Protects company assets and minimize loss by ensuring  all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention

Performance management and coaching of team members on poor performance and violation of company and compliance policies in partnership with the General Manager and HRBP

Supports continuous improvement by implementing company programs and influencing end-user’s buy in

The Store Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer

Projects a positive image of the organization to employees, customers, industry, and community

Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations or while GM is not in store

 

Qualifications

Minimum 21 years of age

Bachelor’s degree in business or operations management or a related field preferred.

3+ years of managerial experience in a retail-based industry with a customer-centric approach is preferred

2+ year PharmaCann supervisory experience will be considered

Demonstrated ability to achieve individual selling goals and metrics

Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business

Comfortable and confident making decisions and mediating conflict within a team environment

Ability to address complex issues and allocate time to execute multiple tasks and changing priorities

Exceptional interpersonal, communication and customer service skills

Ability to identify top talent and train/develop/retain great people

Proficient in windows - based software such as Excel, Word and Outlook

Business Acumen

Communication Proficiency

Ethical Conduct

Leadership

Relationship Management

Performance Management

Personal Effectiveness/Credibility

Consulting Skills

Global & Cultural Awareness

Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

 

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings.  May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory

 

Physical requirements

Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed

Ability to climb step stools and ladders

Ability to stand/walk for long periods at a time

Possess manual dexterity and hand - eye coordination

 

Direct reports

This position manages all employees of each DOR department and is responsible for the performance management and hiring of the employees within that department.

 

PharmaCann
PharmaCann

PharmaCann is the largest vertically-integrated and unified medical cannabis company.

Company size: 250

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