You will assist the manager and support employees to provide the best products and services to suit their individual needs and ensure efficient, courteous handling of patient requests, including sales, payment/service problem resolution, payments, and technical troubleshooting.
Prior retail management experience (2 years)
Prior management experience leading large teams (1 years)
Bachelor’s Degree in Business or equivalent in professional and life experience
Must be able to pass a criminal background check
Experience working in the medical cannabis industry highly desirable
Experience working in the health & wellness industry highly desirable
Proven ability to manage teams effectively and ensure excellence in training and performance
Proficiency in G Suite (Google Drive, Google Sheets)
Proficiency in Metrc (Cannabis Track and Trace Software) highly desirable
Essential Job Duties and Responsibilities
Assist in managing day to day operations of the dispensary
Lead store opening and closing
Provide employees with guidance and growth opportunities and ensure the collective is a positive work environment while maintaining productivity
Demonstrate leadership and compassionate management
Assist in the hiring, training and termination of employees while providing guidance
Manage and delegate duties and responsibilities to staff and supervisors
Act as a resource for team members strain and product knowledge
Build trust with members, patients, and vendors
Assist with managing accounts and petty cash
Maintain the safety and security of all members and employees
Protect guest, staff and assets from injury damage, or theft through prevention and rapid response
Prepare for major incidents, emergencies, natural disasters and crises
Stay abreast of all cannabis industry specific legislation, actions and enforcement
Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements
Support and maintain a functional network within the surrounding community with various entities (e.g., SFPD, District Liaisons, Community Benefit Districts “CBD”, Neighborhood & Merchant associations, etc.) to maintain our status as a well-intentioned and involved organization
Assist with creating and maintaining work schedules that accommodates the needs of the organization and team members
Provide employees with guidance and growth opportunities and ensure the collective is a positive work environment while maintaining productivity and profitability
Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly
Partner with Inventory Manager to ensure the appropriate selection of salable products are available at all times
Evaluate and review Team Leader performance and Team Member performance
Represent the collective at community functions and meetings while maintaining professionalism and respect
Ensure the collective’s reputation does not suffer negatively in any manner
Ensure dispensary compliance with internal, local and state regulations
Maintain a positive work environment conducive to trust and respect
Ensure department equipment is functional and maintained
Use discretion with sensitive and confidential security and business information
Attend meetings as necessary
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee works in a busy retail store with moderate to high noise levels.
Reach and twist/turn with hands and arms
Climb or balance and stoop, kneel, crouch or crawl
Frequently lift and/or move up to 20 pounds
Occasionally lift and/or move up to 50 pounds
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Compensation and Benefits
Competitive Rate of Pay
Excellent Benefits Package (Health, Dental, Vision, Life & 401K)
Employee Assistance Program
Commuter Benefits (partially company sponsored)
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
The Apothecarium is an Equal Opportunity Employer
The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
About The Apothecarium
The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.
The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.
Work Environment & Culture
The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.
Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.